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After a number of exchanges in between the player, the casino, and our staff, the casino experienced asked for extra information and facts from your player. The player had offered the asked for information, like a financial institution assertion. The casino then processed the pending withdrawal. The participant confirmed receipt of all because of payments and The problem was fixed correctly.
I did not receive a response right up until two/24, at which level there was a comply with-up ask for for additional files. No dilemma - I submitted pictures on the back of my ID and all of my charge cards which i utilized for deposits. Would've been awesome to acquire that ask for earlier, but I fully grasp. To this day, I haven't been given any further confirmation or comply with-up immediately after following up for almost day to day till 3/five, at which point I’m essentially supplying up.
The player from California has asked for a withdrawal less than two months just before distributing this complaint. The participant stopped responding and grievance was closed as "rejected"
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On day 44 they emailed to question if I could be paying out all over again quickly because my money had been received. NOPE. Congratulations, that complex glitch almost certainly Value your organization 6 figures in money. Under no circumstances shelling out there all over again.
We do really have to validate your account to verify we're sending the money to the correct person. This is a safety measure to shield the shopper together with our casino.
The participant from The usa deposited $70 to play a video game, but due to a glitch, the game wasn't done and his funds disappeared. The player includes a video recording on the incident.
The participant from Ohio has asked for a withdrawal previous to publishing this complaint. However, their winnings haven’t been obtained nevertheless. The player later on verified which the withdrawal was processed correctly, as a result we marked this grievance as resolved.
Just after some time of this I was denied even the free of charge deposit spins and their excuse was I had been duckystar a talented player.
The participant within the US is dissatisfied Using the withdrawal approach. The player confirmed which the casino compensated his winnings out.
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